User Support

Technology Support
User Support Desk

System installation
Network integration
Software support & troubleshooting
Network support
Internet Service Provider (ISP) Customer Service

(661) 636-4549

Mon – Fri 7:30am – 5:00pm

User Support Contact

The User Support Help Desk at the Kern County Superintendent of Schools (KCSOS) provides a wide range of services to the KCSOS staff as well as to all Kern County school districts as needed.  KCSOS can provide “as needed” support (billed hourly) to all Kern County school districts as well as specifically targeted services designed to meet the unique needs of individual districts on contractual agreements.

The User Support Help Desk staff act as a first point of contact for all technology services/needs.  All calls, emails, and support incident requests should start with the User Support Help Desk where the problem, question, or concern will be evaluated, resolved (if possible), or escalated to the proper Technology Division Staff for resolution.

Please feel free to contact the User Support Help Desk in any one of the following manners:

By Phone: (661) 636-4549

By E-mail: supportdesk@kern.org

By creating an online incident request:

If you are currently a “requestor” in the Schooldude incident tracking system, go to Schooldude Website and log in to submit an IT incident request.

If you are not already a “requestor” in the Schooldude incident tracking system, go to Schooldude Website where you will start creating an account by entering your email address to initiate the process to create an account.