Frequently Asked Questions

QSS Control Center (QCC)

General QCC Issues

1. How do I download and install the QCC software?

   Visit the QCC Download and Installation page for detailed instructions.

2. We get an ‘Open Files’ error while installing or updating QCC, what should we do?

This error is most often seen in combination with the Sophos desktop Antivirus software.
Try the suggested steps outlined in our ‘OPEN files error‘ troubleshooting page.

3. What can I do if QCC is suddenly exhibiting abnormal or unexpected behavior?

First, try the ‘Control+m’ Quick Reinstall option for fixing occasional QCC anomalies.
If that doesn’t resolve your issue, please open a BASS Support Request online.

4. Why do I get an ‘Unable to connect to Server’ error when trying to log in to QCC?

Take a look at the ‘Unable to connect to the server‘ troubleshooting page.
If that doesn’t resolve your issue, please open a BASS Support Request online.

QCC Account Issues

1. I’ve forgotten my QCC Username or Password, can you send me this information?

We will gladly reset your password and send you an E-Mail containing your temporary account credentials.
Please open a BASS Support Request online, and select ‘QCC Password Reset‘ from the support requests list.

2. How do we request a New QCC account?

We can create as many new accounts for your district staff as necessary, with no additional fees associated.
Please open a BASS Support Request online, and select ‘New QCC Account‘ from the support requests list.

3. Where can we send our general QCC issues or questions?

You can send any questions or issues related to the HSS OASIS system to the BASS support team.
Simply open a BASS Support Request online, and select ‘Other Issue/General Troubleshooting Questions‘ from the support requests list.

QCC Printing Issues

1. We’re having trouble printing with a new HP printer, what should we do?

HP no longer provides PCL5 drivers with their printers by default; they only provide PCL6 drivers. If your printer driver is PCL6 you will not be able to print from the QCC ‘Printer Manager’ module. To remediate this issue, you will need to download and install a PCL 5 version of the Driver. HP may provide this driver for certain models. However, in some cases you may need to use the ‘Windows Update’ catalog / feature from within the Windows printer driver install screen.

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Employee Self Service (ESS)

Common ESS Issues

1. I forgot my password and ESS won’t allow me to reset it?

   Have you tried using the Forgot Password? feature on your specific districts ESS login screen already?

   If so, then please check your spam/junk E-Mail folders to be sure the temporary password link wasn’t flagged inadvertently. If that’s not the case, you can open a BASS Support Request online, and select ‘ESS Password Reset‘ from the support request list. Fill out the required information and we will reset the password for you. At that time you will receive an email from hrsweb_admin@qss.com containing a temporary password.
   (Be sure to check your spam/junk E-Mail folders)

2. I am having problems logging in to my ESS account. What can I do?

First be sure that you’re attempting to login from your specific district login page. Visit the ESS District Listing and select your district by clicking on your district’s hyperlinked name. Once you’re on your district home page, you should see their logo and contact information. This is the correct page for you to login from.

You can open a BASS Support Request online, and select ‘ESS Password Reset‘ from the support request list. Fill out the required information and we will reset the password for you. At that time you will receive an email from hrsweb_admin@qss.com containing a temporary password.
(Be sure to check your spam/junk E-Mail folders)

3. I am registering for ESS, but it doesn’t recognize my work email. Can you help?

First be sure that you’re attempting to login from your specific district login page. Visit the ESS District Listing and select your district by clicking on your district’s hyperlinked name. Once you’re on your district home page, you should see their logo and contact information. This is the correct page for you to login from. Now you can click on the register link towards the upper left hand sidebar . If you’re still having trouble registering, you can open a BASS Support Request online, and select ‘General ESS Issue / Question’ from the dropdown menu.